Claim Status Inquiry

Automobile and other liability claims presented against entities insured under the State’s insurance program are handled by:

Alpharetta Claims Processing Center
P.O Box 2488
Alpharetta, GA 30023-2488
(304) 357-4600
(800) 754-0293

Questions with regard to the status of the handling of such claims should be directed to CHARTIS. Please be prepared to provide specific claim information to the operator who will locate the claim on their tracking system and connect you with the appropriate claim adjuster.

Claims presented under the State’s property policy or claims for mine subsidence are handled by the West Virginia Board of Risk and Insurance Management (BRIM) directly. Inquiry should be made to a Claims Representative at (304) 766-2646 or (800) 345-4669.

Other claim related questions can be posed to any BRIM Claim Department staff member at the phone numbers provided at this site.